Customer Service & Care at LPZ Auto Repair

LPZ Auto Repair
Oct 21
2 min read

At LPZ Auto Repair, we believe great customer service is just as important as great car service.We value honesty, clear communication, and professionalism — ensuring you always understand what your vehicle needs and why.

Our technicians take the time to explain every repair, provide transparent estimates, and answer all your questions. You can count on us for quality work and a friendly, trustworthy experience.

Our Commitment to Every Customer

Today’s vehicles are advanced — with onboard computers, sensors, and complex systems — but one thing hasn’t changed: you deserve honest, respectful service.We’re committed to making sure you feel confident and informed from start to finish.

How to Get the Best Service Experience

A little preparation goes a long way! Here are some tips to help us serve you better:

Review your owner’s manual to understand your vehicle’s systems.
Follow your recommended service schedule.
Keep a record of all repairs and maintenance.
Note any changes in performance, sounds, or fuel efficiency.

You know your car better than anyone — if something feels different, don’t ignore it.

Tips for Communicating with Your Technician

When you bring your car in:

Describe the symptoms (what, when, and how often it happens).
Avoid guessing the cause — just tell us what you notice.
Bring a written list of issues if possible.

Just like visiting a doctor, the more information you provide, the faster and more accurately we can diagnose the problem.

Stay Informed and Involved

We encourage you to stay involved throughout the repair process:

Ask questions until you fully understand the diagnosis.
Request a call with updates before any major work begins.
Review our labor rates, warranty, and payment options before leaving.
Leave a phone number where we can reach you for approvals or updates.

At LPZ Auto Repair, our goal is simple: your complete confidence and satisfaction.

Experience the LPZ Difference

We’ve proudly served Riverside drivers since 2014 with honesty, quality, and care.📞 Call: 1-714-809-3026 | 1-951-289-9442📍 Visit: 2692 Main St, Riverside, CA 92501💳 We accept cash, debit, and all major credit cards🕒 Hours: Mon–Fri 8:30 am–5:30 pm | Sat 8:30 am–1:30 pm